Privacy Policy 

Last updated: September 8, 2025
This Privacy Policy describes how DiLove Wellness Studio Ltd. ("Company", "We", "Us", or "Our") collects, uses, and discloses your information when you use our services, website, application, or digital content (collectively, the “Service”). It also outlines your rights and how Canadian privacy laws protect you.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Personal Data means any information that relates to an identifiable individual.
Account means a unique account created to access parts of our Service.
Device means any device used to access the Service, such as a computer, tablet, or phone.
Usage Data refers to data collected automatically through use of the Service.
Service Provider means any third party who processes data on our behalf.
You means the individual accessing or using the Service, or any legal entity on whose behalf that person is acting.

2. Legal Basis for Collecting and Using Your Data

We process your personal data under one or more of the following legal bases, as required under PIPEDA and other applicable laws:
  • Your explicit consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate interests (e.g., improving our services)

3. Types of Data Collected

a) Personal Data

We may collect personally identifiable information such as:
  • Name, email address, phone number
  • Billing and payment details
  • Any information you provide through forms or communication

b) Usage Data

We automatically collect information such as:
  • Your IP address and browser details
  • Pages visited and time spent on them
  • Device type and operating system
  • Actions taken within the Service (e.g., downloads, clicks)

4. How We Use Your Personal Data

We use your data for purposes including:
  • To provide and maintain the Service
  • To manage your Account and purchases
  • To communicate updates and respond to your inquiries
  • To send you promotional emails only if you’ve provided express consent
  • To process payments and fulfill contracts
  • To analyze trends, improve user experience, and optimize performance
  • To comply with legal obligations

5. Third-Party Services

We may share data with trusted third-party tools to support delivery of the Service. These include:
  • Google Analytics – traffic and usage tracking
  • Stripe – secure payment processing
  • Mailchimp or similar – email delivery and automation

6. Marketing & Communication

We will only send promotional content if you have provided express consent, in accordance with Canada’s Anti-Spam Legislation (CASL). You can unsubscribe at any time using the link in our emails or by contacting us directly.

7. Data Retention

We retain your data only as long as necessary:
  • To fulfill the purpose it was collected for
  • To comply with legal obligations (e.g., recordkeeping, tax laws)
  • For internal analytics or system security
You may request deletion at any time (see Section 10).

8. Data Transfer

Your information may be stored or processed outside of your jurisdiction, including outside of Canada. By using our Service, you consent to such transfer, provided that adequate security measures are in place.

9. Children's Privacy

Our services are not intended for anyone under the age of 13. If you believe a child has provided us with data, please contact us, and we will remove it.

10. Your Privacy Rights

As a resident of Ontario, Canada, you have the right to:
  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Withdraw your consent for future use
  • Request deletion of your personal data
  • File a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, email us at: info.dilove@gmail.com

11. Security of Your Data

We use commercially acceptable methods to protect your data. However, no internet transmission or storage system is 100% secure. We cannot guarantee absolute security but take reasonable precautions to prevent unauthorized access.

12. Use of Technology & Communication Tools

You acknowledge and accept the inherent risks in using digital communication tools such as email, messaging apps, phone, and video conferencing platforms. We strive to protect your information, but cannot guarantee the security of communications over these platforms.

13. Business Transfers

If our business is involved in a merger, acquisition, or asset sale, your data may be transferred to a new entity. You will be notified prior to such changes taking effect.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. You will be notified of material changes via email or a prominent notice on our site. Continued use of the Service after changes constitutes your acceptance.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:
 info.dilove@gmail.com